All orders will be dispatched from our warehouse within 1-3 business days.
During peak periods, please allow for up to 6 business days for dispatch.
Due to very high demand and order volume, orders can take up to 10-14 days to be delivered. However, most orders are delivered within 7-10 days.
Average Shipping Times
Location
Estimated Shipping Time
United States
5 - 12 Business Days
Canada
7 - 15 Business Days
Australia
7 - 15 Business Days
Europe
7 - 15 Business Days
Worldwide
7 - 15 Business Days
Please note that all shipping times exclude clearance/customs delays.
Free Shipping:
We offer free standard shipping on orders over $50 (domestic only).
Tracking Your Order:
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment on the carrier's website.
International Shipping:
We ship internationally to many countries. Shipping options and costs will be calculated at checkout based on your location.To maintain the shine and beauty of your stainless steel earrings, clean them regularly with a soft cloth and mild soapy water. Avoid using harsh chemicals or abrasive materials.
Shipping Restrictions:
Certain locations may have restrictions based on import regulations. If we cannot ship to your location, you will be notified at checkout.
Return Policy
Satisfaction Guarantee:
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 30 days of receipt for a full refund or exchange, provided they are in their original condition.
Return Process:
Contact Us: Reach out to our customer support team at support@primestuds.com with your order number and reason for return.
Receive Return Instructions: Our team will provide you with return instructions and a return shipping address.
Ship the Item: Package your item securely and ship it back to us. We recommend using a trackable shipping method to ensure your return reaches us safely.
Receive Your Refund: Once we receive and inspect your return, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method.
Return Conditions:
Items must be returned in their original condition, unworn, and in the original packaging.
Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at support@primestuds.com Provide your order number and photos of the damaged or incorrect items. We will arrange for a replacement or a refund.
Exchanges:
If you would like to exchange an item, please follow the return process and indicate that you would like an exchange. We will process your exchange once we receive and inspect the returned item.
Non-Returnable Items:
For hygiene reasons, we do not accept returns on earrings unless they are damaged or incorrect.
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If you have any other questions regarding our shipping or return policies, please contact us at support@primestuds.com We are here to help!
